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North Carolina Insurance Commissioner Mike Causey sent the following letter to victims of Hurricane Helene offering the full allocation of the department’s resources.

To The People of North Carolina impacted by Hurricane Helene:

As North Carolina Commissioner of Insurance, my heart breaks for the families impacted by this terrible storm. I hope you and your families are currently safe.

Hurricane Helene devastated much of western North Carolina, other parts of the state, and the neighboring states of Virginia, Tennessee, Georgia, South Carolina and Florida. The mountains were hit hardest, with severe flooding and landslides, leaving many communities in ruin.

Special Agents from the Department of Insurance‘s Criminal Investigation Division are on the ground and have been since the flooding began. A special thank you to the 12 agents that went door to door to homes and businesses evacuating people to save lives.

Sadly, too many people have already lost their lives to this storm and floodwaters.

NCDOI is coordinating with law enforcement agencies, emergency management, fire departments, rescue squads, charities, churches and civic groups to do everything we can at the state and local level to assist the victims. NCDOI will be coordinating on ways to reach those on the ground with insurance claims and other needs in the coming days and weeks.

Check the Department of Insurance website for updates: www.ncdoi.gov/helene

You can also donate to the North Carolina Disaster Relief fund at: https://pay.payitgov.com/ncdonations

Most importantly, if you are safe, please check on your friends, family members and neighbors. If your community buildings, churches and other buildings are unscathed, please consider opening it up to allow first responders, emergency personnel, or the community to use as a base of operations. Let us act immediately to help our neighbors.

NCDOI is receiving reports of damage and insurance claims in areas of need. Please call 911 for immediate emergencies or report to local authorities first, then to Emergency Management. For assistance with insurance matters, contact the N.C. Department of Insurance’s Consumer Division at 1-855-408-1212.

We are coming together to help rebuild and restore our communities. Every human being, pet and livestock needs to be accounted for and make sure they’re safe.

Please pray for our first responders, volunteers and public officials leading this rescue and recovery mission at this critical time.

May God bless each and every one of you,

Mike Causey
NC Commissioner of Insurance

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