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Leah Wood, point of service specialist at Outer Banks Family Medicine – Kitty Hawk, is The Outer Banks Hospital’s Employee of the Month for February 2021. She joined The Outer Banks Hospital and Medical Group team nearly two years ago.

“Patients and team members alike are touched by Wood’s capacity for caring, and she is truly the face of the office,” stated a press release from TOBH, which also stated Wood is an organizer, planner, cheerleader and motivator. “Others step up after seeing her take the lead. She works with the clinical team to ensure all patients are cared for in a timely, efficient and appropriate manner. She has the ability to appropriately triage calls, increasing the team’s efficiency.”

Wood is a go-to person for clinical staff as well as providers regarding scheduling concerns. She can be counted on to step up when asked and will frequently volunteer for additional tasks or responsibilities. Dr. Terryberry, one of four providers at the practice, stated, “A doctor is only as good as the person at the front desk. In my 31 years of practice, I know no one better.”

In addition to her daily work, Wood is taking classes with the goal of becoming a nurse and stays up to date on all patient access service (PAS) information and other system updates. “She is extremely knowledgeable and is an amazing resource and mentor for other team members,” stated the release. “She has the ability to meet an individual (patient or fellow team member) where they are at and help them grow from that point. She has been instrumental in improving numerous workflow processes related to templates, scheduling, scanning, and document management.”

Upon hearing that she had been chosen as the February Employee of the Month, Wood stated, “I wouldn’t be the employee I am today without a little help from my coworkers at Outer Banks Family Medicine – Kitty Hawk!” She continued, “It means the world to me and I appreciate the recognition more than words can describe.”

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